For the past two decades, we have been trying to demonstrate to funeral directors that we are far more than a casket company. To become the nation’s largest casket company, we had to offer far more than merely delivering a casket.
Our sales/service representatives are trained to help funeral home operators identify opportunities in his or her market areas with two distinct missions in mind: to increase value-added service to their families and to maintain and perhaps enhance profitability in their firm throughout these changing times in funeral services.
Arranger training is something we take very seriously and provide an on-going basis to those firms who see the value in such training.
Our Business Planning Program has assisted many funeral home operators to better understand ever-changing consumer needs and to look at ways to make necessary changes to better serve their client families.
Our affiliations with Funeral Plans – Canada and Fortis have strengthened our position with many funeral homes that are very committed to an aggressive Pre-need Program within their firms. Customers have seen the value in what Funeral Plans - Canada and Fortis have to offer and how the program can benefit them when “specifying” a Victoriaville casket on a pre-need contract.
We strongly believe in being a full “product and service” supplier offering to our clients a complete line of cloth-covered caskets, containers, infant caskets and sealers. With our experience crafting traditional Orthodox caskets we are gaining an international reputation for providing some of North America’s finest products to the Jewish faith.
In 2002, we finalized the implementation of our fully integrated SAP information system recognized as one of the most successful in the world. All SAP modules are fully integrated solutions using the standard best practices, this allows us to provide:
- Complete and detailed information to our current customers
- Electronic Catalogue with high quality Digital images available in different formats
- Transactional Web site with the opportunity to order on line from the Electronic catalogue
- Interactive Arrangement System with Industry Forms Generator
- Simplification of the entry of Service Information
In addition, we provide Pre-need and At-need catalogues with lithographs, Plant Tours, Choice of Merchandising Systems, Marketing Materials such as brochures and we attend to most of the Trade Shows and Conventions related to the Funeral Industry.
We are confident to be able to provide the best all-in value to each and every North American Funeral Homes. We want to show our ability to work with any Funeral Operator in a quick and competent manner, our overall competitiveness with regard to quality and price, our innovativeness and our ability to maintain and deliver adequate inventory on a timely basis.